We hope and pray that everyone is safe and well during these times. It has been a very challenging time for us all, in which we have to balance the government regulations, safety and wellness by taking social responsibilities of staying home and staying safe for our families and loved ones. We know this is difficult as we all learn to navigate through this unprecedented time together.
On April 11, 2020 Mayor Deblasio and Chancellor Carranza announced that New York City public school buildings will NOT reopen during the 2019- 2020. With that said, our small Family Owned Private School Bus company will remain closed for the rest of this school year. We are taking this time to try and resolve any financial distress we are currently going through to maintain and to keep the business afloat for September 2020.
We would like you to know that we are committed to finding other ways to continue any form of transportation service using our vehicles and helping you or your business through these times of need. If you have any suggestions or ideas we would love to hear from you.
Lastly, we want to say THANK YOU. To everyone who sent us loving messages and reminded us to stay strong. We all will get through this.
To all front line workers, we appreciate you and pray for your safety every day. The Astoria Express Transit Family is missing all our customers and our little customers. We can’t wait to get back to work and continue to provide for our community as we’ve done for over 30 years!
We also have been receiving questions about a number of things. Here are a few commonly asked questions and answers:
FREQUENTLY ASKED QUESTIONS AND ANSWERS
ASTORIA EXPRESS TRANSIT TEMPORARY CLOSURE
Based on orders from federal, state, and local government authorities regarding COVID-19, schools are closed until the fall upon governmental guidance as we take the direction extremely seriously to do our part in wellness for ALL.
WHAT WILL HAPPEN WITH MY DUES PAYMENTS?
As it relates to your account billing status, Parents/Guardians who have paid for service for the weeks or months in which schools have been closed will receive FULL CREDIT which will be applied towards the following school Semester September 2020. We will also waive the mandatory full monthly/ full first interval payment to be able to register for service. If your child who was riding the bus will not return due to graduation/change of school/etc., the exact credit can also be towards the choice of the following:
applied to your other child/ren service
- Use it towards a group/family event trip you would like to organize (contact the office by email for more details).
If you have a friend or relative that has a child who needs transportation once school resumes you will be able to roll it over to their account with no additional registration policy of 1st months service.
WHEN WILL ASTORIA EXPRESS REOPEN?
Our optimistic approach would be by this summer for the Summer programs/family events & continue on to the fall of September 2020. However, there has been constant changes and updates & we are unclear at this time for sure as this is a government-regulated decision. We know that information and the climate of our country is changing by the minute. However, we have full confidence that our COME BACK will be MORE AMAZING than our SET BACK! We are working on new projects for our Parents/Guardians to take advantage which will also help small businesses in the community like ourselves to stay connected and grow together through these times.